Refund Policy

Refund Policy

At ATS RUMMY, we strive to provide our players with a transparent and fair gaming experience. This Refund Policy outlines the conditions under which refunds may be issued for transactions made through our application.

All transactions are processed securely, and we encourage players to review their purchases carefully before completing any transaction. Once a transaction is completed, it is considered final, unless otherwise specified in this policy.

Refunds may be granted under the following circumstances: Technical Issues: If you encounter significant technical problems that prevent you from playing or accessing your account, please contact our support team within 48 hours of the issue. We will investigate the matter and determine if a refund is warranted. Duplicate Transactions: If you accidentally make a duplicate transaction, please reach out to us within 48 hours with the details. We will verify the claim and process a refund if applicable. Account Closure: If your account is closed by our team due to a violation of our terms and conditions, no refunds will be issued for any remaining balance.

To request a refund, please follow these steps: Contact our customer support team at contact@atsgame.in or use the live chat feature in the app. Provide your account details, transaction ID, and a brief description of the reason for the refund request. Our team will review your request and respond within 3-5 business days.

Approved refunds will be processed back to the original payment method used during the transaction. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.

ATS RUMMY reserves the right to update or modify this Refund Policy at any time. We will notify players of any significant changes through our app or via email.

If you have any questions regarding our Refund Policy or need further assistance, please do not hesitate to reach out to our support team. Your satisfaction is important to us.